FREQUENTLY ASKED QUESTIONS
AND ANSWERS TO EASE YOUR MIND
For clarification or any other questions, please contact us at 559-686-4892 or email us at email@example.com. We are happy to answer any questions you may have.
1Is there a cost to my company for the vending equipment/service?
Golden Valley Vending happily supplies your business with vending machines, as well as the service and maintenance.
2How often do you come by and fill up the machines?
As often as needed. Your size and volume will determine your re-stocking schedule. Most accounts will be re-stocked a minimum of once a week.
3What condition are the vending machines in?
The machines coming in will be new or near new. The machines will be in excellent condition.
4What is the procedure if someone loses money in the machines?
If needed, we can supply a small cash fund for immediate refunds. Inquire with us for more information on this.
5If a machine has a problem how quickly do you respond to fix it?
Once a problem has been brought to our attention, we generally respond within a few hours. Keeping our customers happy and our vending machines stocked and functioning properly is our #1 priority.
6Is there a contract?
Only upon request.
7How long does it take for delivery/installation and what is the process?
Once you give us the go ahead to move machines in, we will be ready to go within 14 days. In the event that you already have a vendor, it's always nice to give them 30 days to move out. If you need the machines sooner than that, we will make it happen. After we agree on an installation date, it shouldn't take more than 4 hours to move the machines in and get them all set up and working.
8What are your service days and hours?
We provide service 7 days a week. Our trucks start very early in the morning every day and we have route technicians on call around the clock. The people who re-stock your vending machines are also trained in repairing them. This helps facilitate most machine repairs and ensures that your vending machines are always up and running.
9Who selects the products that go in the machines?
In some cases we will go ahead and fill the machines with what we think will be popular products. We have been in the business a long time and more than likely have other accounts with similar demographics to your account. However, we are always open to suggestions from you and your employees at any time.
10Can we earn revenue from our vending machine sales?
Yes, some of our locations receive a percentage of their sales back in the form of revenue share. Revenue sharing is done on an account by account basis and is relative to pricing. Just ask us how you can get involved.